This page explains how to request deletion of your GetRapidShield account and the personal data associated with it, in line with Google Play's data-deletion requirement and the Nigeria Data Protection Act (NDPA).
Option 1 — Delete in the app (recommended)
- Open the GetRapidShield app and sign in.
- Go to Profile › Settings.
- Tap Delete Account and confirm.
- Your account is deactivated immediately and your personal data is scheduled for deletion.
Option 2 — Request by email
Email support@rapidemergencysystem.com
from the email address on your account, with the subject "Account Deletion Request". We will verify your identity
and process the deletion within 30 days.
What gets deleted
- Your profile (name, email, phone), password, and emergency contacts.
- Your saved preferences and Guardian Mode settings.
- Location history and any audio evidence associated with your account, subject to the retention note below.
- Service-request and notification history tied to your account.
What may be retained
For legal, audit, and safety reasons, certain emergency/alert records and transaction records may be retained for a limited period as required by applicable law, after which they are deleted or anonymised. Retained records are not used for marketing.
Contact
Rapid Emergency System, 14 Ikosi Road off Kudirat Abiola Way, Oregun, Ikeja, Lagos State, Nigeria. Email: support@rapidemergencysystem.com.